Refund Policy

For wholesale inquiries, kindly reach out directly to your designated representative or submit your inquiry to our official email address at info@tokenvapes.com.

At Token Vapes, we strive to provide our customers with the best possible experience when purchasing our disposable vapes. We understand that sometimes, despite our best efforts, a refund may be necessary. This page aims to clarify our refund policy and provide you with all the information you need to make an informed decision.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The product is malfunctioning upon arrival, such as leaking, no puffs coming out, or damaged during shipping resulting in cracks, rendering it unusable, you may be eligible for a refund.
  • The request for a refund must be made within 15 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer support team at info@tokenvapes.com to initiate the refund process.
  2. Provide our team with the necessary information, including your order number and reason for the refund.
  3. Once your request is received and approved, we will provide you with instructions on how to return the product.
  4. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  5. If the product is deemed eligible for a refund, we will process the refund within 5 business days.

Exceptions

While we strive to accommodate all refund requests, there are certain exceptions to our policy:

  • Products that have been used and more than 10% of e-liquid has been consumed.
  • Refunds will not be provided for products that have been damaged due to misuse or negligence.
  • Shipping and handling fees are non-refundable.

Contact Us

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Email: info@tokenvapes.com